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SingaporeRooms.com
Singapore Rooms Frequently Asked Questions


Dear Friends,

Have a question? Below are some of the most frequently asked questions that we receive and our responses. If you have a question that's not covered please, by all means, drop us a line at rooms@singaporerooms.com and we'll be happy to answer.

Thank you.

Is the Rate Quoted per Room or per Person?

    All rates are quoted on a per room basis with two persons occupying the room unless otherwise specifically stated.

We wrote to SingaporeRooms.com but have not received a reply. Why?

    We do our best to reply to all legitimate e-mail inquiries within a few minutes. However, if you have not received a reply it is more than likely due to one of the following causes :

    - Incorrect E-Mail Address: More often than not, the email address provided to us was incorrect. Please check that your email address is correct and resend.

    - Incorrect Date: We sort email by date and if the date on your email server or computer is wrong we may not be aware that you have sent us an e-mail.

    - Not Received: Not often, but every once in a while we simply do not receive your email.

    - No Name: We do not answer anonymous email (inquiries wherein the sender does not identify themselves by name).

    - Spam Filters: Some ISPs (AOL, EarthLink, Yahoo, HotMail etc.) have filters to protect users from receiving unsolicited email. Please make sure that you set your filter to allow you to receive email from rooms@singaporerooms.com.

    If you are using Yahoo! email, check your bulk mail folder, sometimes unsolicited email can end up there. Likewise with HotMail, please check the junk mail folder.

    - Other: Without a confirmed reservation, we do not provide contact details for any hotel and ignore such requests.

How does the reservation system work with SingaporeRooms.com?

    Understanding that most hotels in Singapore are smaller, family owned and managed properties the reservation system in most hotels is not autoamted and as such the process is as follows:

    First, after you have found a hotel to your liking, click on the reservation form, fill in all the blank fields and submit. If room is available on your requested dates you will be given the opportunity to submit your credit card details to process the reservation immediately. However be advised that the hotel will review the reservation for final confirmation. Likewise, if the room is not available for the dates requested you may still submit the reservation and be placed on a wait list. We will keep you advised of your request and suggest alternative accommodations as needed.

    All hotels require a deposit or credit card to confirm the booking (to cut down on bogus reservations). We do not 'bait and switch' - hotels that are fully booked are posted in advance (click here to view).

    That said, if you do not submit your credit card details when making your reservation you will need to forward your credit card information within 24 hours or the reservation will be cancelled. We will provide you with the location of our secure server or, if you prefer, you may email or fax this information. Please be advised that SingaporeRooms.com will not charge any amount to your credit card. We only pass this information onto the hotel. Once we have the credit card information we will email to you the hotel's confirmation number or code.

    At that time you are subject to the hotel's cancellation policy (usually 72 hours prior to arrival or one night's stay is charged to your account by the hotel). However each hotel has its own cancellation policy which is posted on the hotel's reservation form. Read this information carefully. If you have any changes to your booking you must advise us accordingly. We confirm all cancellations with the hotels.

    However there are a few international hotel chains, most notably Accor Hotels (i.e. Novotel, Mercure, Ibis, Sofitel and All Seasons) that have automated reservation systems with instant confirmation. In these hotels (look for & logo) the reservation system is as follows.

    First, after you have found a hotel to your liking, click on the reservation form, fill in all the blank fields and submit. If the hotel has rooms available you will be advised of the rate per room per night. Should you agree with the rate(s) and wish to make a booking you will be directed to our secure server to submit your request. You will need a valid credit card to submit and process the reservation. The reservation, along with your credit card information will be sent directly to the hotel. The hotel will immediately advise a booking confirmation number. (Be advised that SingaporeRooms.com does not receive your credit card information in any format whatsoever.)

    Once the reservation is confirmed by the hotel you are subject to the hotel's cancellation policy, usually 24-48 hours prior to arrival (using the hotel's time) or one night's stay is charged to your account by the hotel). However each hotel has its own cancellation policy which is posted on the hotel's reservation form. Read this information carefully. If you have any changes to your booking you must advise us accordingly. We confirm all cancellations with the hotels.

May I use my friend's or parent credit card to secure the reservation?

    Sorry No. The name on the credit card must match the guest's name making the reservation and checking into the hotel. No exceptions.

What about my privacy, what do you do with the information you collect?

    We value your privacy as much as we treasure ours. When we contact a hotel to confirm a booking we only provide to the hotel that information which the hotel would normally obtain during check-in or registration. We do not use any of information you have given us for any other purposes nor do we sell, rent or give your information to any 3rd parties. We never have and we have no plans to do so. For more information please click here.

All rates are in SGD Dollars. Can you quote in other currency?

    Sorry, no. The rates are quoted by the hotels and, for any number of reasons, are in SGD Dollars,  it is not up to SingaporeRooms.com.

Some hotels are 'Preferred Hotels' - what does this mean?

    Since staring SingaporeRooms.com in 2000, we have made countless site inspections at hotels all throughout Singapore. We have conducted quarterly rate surveys and have received a fair amount feedback from our clients - so much so - that we feel confident in pointing out which hotels provide the most value for money in any given price range.

    Preferred hotels are those hotels where the management has, over the years, demonstrated an effort to offer superior value for money in terms of facilities, customer service, friendliness and cleanliness.

Do I need a visa to travel to Singapore?

    For many countries no. For more information please click here.

    However things have a way of changing and it is best to get more complete, up to date  information at the nearest Singaporean Embassy.

Is there any fee to cancel a reservation made with SingaporeRooms.com?

    No, not as long as you abide by the hotel's cancellation policy (usually 24 to 72 hours advance notice; fyi, each hotel's policy is different and the hotel's policy will be written on the hotel's reservation page) there is no cancellation fee.

Can you help me change reservations I made with another company?

    Sorry, no. Inasmuch as we can not verify the authenticity of the requesting party we can not take responsibility to forward any commercial communications whatsoever. You will need to contact the travel agent, hotel or reservation service that made the reservation in the first place.
Singapore Hotels - Sir Stamford Raffles
FAQs

Just what is the #1 FAQ ?

Q.We work for XYZ Airline or ABC Travel Agency - can we get an airline or travel agency discount ?

A. In most cases hotels will give a discount for airline employees - the amount of the discount varies from hotel to hotel but it is important to know that the discount is based on the hotel's published rate.

As such in most cases the airline discount will most likely be less than SingaporeRooms.com's special discount rates - (read you will probably pay more). That said, since we have no way of verifying who works for what airline we are not able to process airline discount requests. You will need to apply for your discount when checking in.

Regarding travel agent discounts - If you really do work for a travel agency you certainly don't need SingaporeRooms.com to apply for a travel agent discount.

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